Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and comply with any other requirements by applicable law.

To provide our Services, we collect personal information about you from various sources over the past 12 months, as described below. The type of information we collect and use varies based on your interactions with us.

In addition to the specific uses outlined below, we may use your information to:

• Communicate with you
• Provide the Services
• Comply with legal obligations
• Enforce applicable terms of service
• Protect the Services, our rights, and the rights of users or others

The types of personal information we collect about you depend on how you interact with our Site and Services. When we use the term “personal information,” it refers to information that identifies, relates to, describes, or can be associated with you.

Information you directly provide through our Services may include:

• Basic contact details: Name, address, phone number, email.
• Order information: Name, billing address, shipping address, payment confirmation, email, phone number.
• Account information: Username, password, security questions.
• Shopping information: Items viewed, added to cart, or wishlisted.
• Customer support information: Details shared during interactions with us, such as messages sent through our Services.

Note: Some features may require specific information from you. Choosing not to provide certain information may restrict your use of these features.

We automatically collect certain information about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar technologies (“Cookies”). Usage Data may include:

• Device information
• Browser information
• Network connection information
• IP address
• Other data regarding your interaction with the Services

We may also obtain information about you from third parties, including vendors and service providers, such as:

• Site and Services Support: From Shopify and other partners.
• Payment Processors: Collect payment information (e.g., credit/debit card information, billing address) to fulfill orders.

Note: Information obtained from third parties is treated under this Privacy Policy. We are not responsible for the accuracy of information provided by third parties.

We use your personal information across the following categories of activity, described below.

We use your information to fulfill our contract with you, including:

• Processing payments
• Fulfilling orders
• Sending notifications related to your account, purchases, or other transactions
• Maintaining your account
• Arranging shipping and handling returns

We use your information for marketing and promotional purposes, including:

• Sending marketing communications (email, text message, postal mail)
• Showing relevant ads on our Site and other websites

We use your information to detect, investigate, or prevent fraud or other illegal activities. For account users, keeping credentials secure is crucial. Please contact us immediately if you believe your account has been compromised.

We use your information to respond to inquiries and improve our Services.

Our Site uses Cookies to improve functionality and run analytics. For details on Cookies used with Shopify, see Shopify Cookie Policy. Most browsers allow you to manage Cookies in settings. Blocking Cookies may impact the functionality of our Services.

In certain cases, we may disclose your information for legitimate purposes, such as:

• Vendors and Service Providers: Including IT management, payment processing, data analytics, customer support, and fulfillment.
• Business and Marketing Partners: Including Shopify, for advertising purposes.
• Affiliates and Corporate Groups: For business continuity purposes.
• In Business Transactions: Including mergers or bankruptcies.
• Legal Obligations: Compliance with subpoenas, search warrants, and other legal requests.

In the past 12 months, we have disclosed:

• Identifiers: Basic contact, order, and account information
• Commercial Information: Order and shopping information
• Internet Activity: Usage Data

If you post reviews or other content publicly on our Services, it may be accessible to anyone. We cannot control who will view or use this information.

Our Site may contain links to third-party sites. We are not responsible for the privacy or security of these sites, so we recommend reviewing their privacy policies.

Our Services are not intended for children. We do not knowingly collect information from children under the age of 16.

While we use various security measures, no method is completely secure. We recommend not sending sensitive information over unsecure channels.

Questions about this Privacy Policy? Go to thirdrail.co/contact.